Here at BlueCrow, we value the trust of our customers and are committed to providing services with high quality standards. We recognise that, occasionally, situations may arise that do not meet expectations. We thus provide a clear and accessible process for filing and managing complaints.
BlueCrow also has a Complaints Processing Policy which can be made available on request.
How to file a complaint
If you wish to file a complaint, you can do so through the following media:
Complaints processing procedure
After receiving your complaint, it will be analysed with the utmost attention and impartiality. We undertake to provide a written response within a maximum period of 15 working days. If the situation requires a longer period, you will be informed of the reasons and the new estimated period.
Supervisory Entity
If, after our reply, you consider that the situation has not been resolved satisfactorily, you may appeal to the following supervisory entity: